Frequently Asked Questions

Categories


Autograph Requests

Q: Can I send an item to the front office to have the team and/or a player sign it?

A: No, due to the large volume of requests received each year, we do not accept personal items to be autographed. The Seahawks Pro Shop has player autograph sessions every Tuesday beginning in September and ending late December at which you can get personal items autographed.

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Autograph Sessions

Q: Will they have autograph sessions like last year on Tuesday nights?

A: PLAYER AUTOGRAPH SESSIONS: Player autograph sessions will be held at the Seahawks Pro Shop every Tuesday beginning in September and ending late December.

For an updated schedule and list of players appearing visit the Pro Shop online and click "Meet the Seahawks". The one hour autograph sessions run from 6:00pm to 7:00pm. The store will close at 7:00pm promptly. Fans can begin to line up at 4:00pm outside the ProShop doors, against the Stadium wall. Holding places in line is not permitted. Due to varying line length, we cannot always guarantee that all those in line will receive autographs, although CenturyLink Field staff will do their best to accommodate as many fans as possible. Autographs are limited to 2 per person for this purpose. We regret that we cannot accept pre-orders for signed merchandise.

Due to time constraints, the Seahawks reserve the right to limit or discontinue photographs. Due to new NFL security procedures, fans may not linger inside the ProShop or behind the players during autograph sessions. Once their items have been signed, fans are asked to exit the ProShop. CenturyLink Field security staff will be on hand to ensure the safety of players, staff, and fans. Parking is available in the North Lot at posted rates. Metered parking is located adjacent to the North Lot on Occidental and King Streets. For additional information, please call 206-682-2900.

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Behavior in the Stands

Q: If someone is using obscene language in front of my kids and I've asked them to stop, who should I contact?

A: You can text-message HAWK12 (429512) or call 1-888-MY-HAWKS at any point during the game to report fan activity that has disrupted your enjoyment of the game or to report spills or housekeeping issues that require attention. You may also contact the nearest usher or stadium staff member.

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Bringing Items to the Stadium

Q: I'm coming straight from the airport to the game (or going from the game to the airport). Can I store my luggage at the stadium?

A: Unfortunately, we do not have a place to store luggage at CenturyLink Field. Clear bags that are 12" x 6" x 12" or smaller are allowed in the stadium provided that they do not contain items on our prohibited items list.

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Bottled Water

Q: If it's hot out, can I bring in a bottle of water?

A: FULL FACTORY-SEALED plastic bottled WATER may be brought into the Stadium for Seahawks games, regardless of the air temperature. Caps should be left ON. Also, EMPTY PERSONAL PLASTIC SPORTS BOTTLES WILL BE PERMITTED. Please note that cans, glass, thermos, or other containers OR DRINKS of any kind are not permitted.

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Club Level Benefits

Q: I bought Club tickets for the Cardinals game. Do I get free parking and a season ticket gift?

A: Unfortunately not. Only Club Level season ticket holders receive the season benefits including options for parking and season ticket holder gifts. You will however have access to the Club Level Amenities.

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Concession Questions

Q: Where can I find a specific food or beverage item?

A: Please click on Concession Guide to view specific locations.

Q: Can I buy wine in the Stadium?

A: Yes. If you are seated in the club level wine can be purchased at the 50 yard line bars. Wine is also sold in non-Club seating areas - at the Kickoff Cafes and at the draft beer carts at sections 309 and 333 on the upper level.

Q: Why can't I bring my mixed drink from the Club bar back to my seats?

A: This is a WA State Liquor Control Board policy which states that hard alcohol remain in a "controlled area". In this case that area is in the club lounge or restaurant.

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Contacting Players or Sea Gals

Q: How do I contact players?

A: Letters to Seahawks players and Sea Gals may be sent to Seahawks headquarters at the following address:

Att: [Player's Name]
12 Seahawks Way
Renton, WA 98056

Due to the overwhelming amount of messages, it is not practical for us to pass on personal e-mails.

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Donation Requests

Q: Do the Seahawks donate tickets?

A: No, NFL rules place a limit on team's use of complimentary tickets, therefore, we are unable to use tickets in this manner.

Q. Can I call the Seahawks to make a donation request?

A. As of January 1, 2009, all donation requests must be submitted inline. Requests via U.S. mail, phone, fax or email will no longer be accepted. Our donation request process can found online at http://www.seahawks.com/community/donations.html.

Q. I live in California and would like to have an item donated to my child's school, is this possible?

A. Unfortunately, due to the number of requests we receive we have established a regional focus for in-kind donations. Organizations located in the Pacific Northwest (WA, AK, OR, ID, MT) that are centered on youth football and soccer will generally receive support, depending on the nature and scope of the request or event. If your organization is located outside of this region please contact the NFL team located nearest to you to request a donation.

Q. Where can I find more information about donation requests?

A. Please visit our donation request page on our Community section.

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Family Restrooms

Q: I am a dad who wants to bring my daughter to an event. Do you have family restrooms at the Stadium?

A: Yes, CenturyLink Field and Event Center has family restrooms equipped with baby changing stations. Contact the nearest Event Staff Representative for directions.

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Fan Packs

Q: Do you have fan packs?

A: We currently do not have fan packs. Please visit our Pro Shop online for great deals on team merchandise and apparel.

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Fundraising Opportunities

Q: I heard that non profit groups could earn money by working in the concession stands, how can I sign my group up?

A: Contact the Stadium concessionaire, Delaware North Sportservice, for details at (206) 808-8368. They will be able to provide your group with all the necessary information and requirements.

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Game Tapes

Q: How can I request a copy of a past Seahawks game?

A: Since all game video is property of NFL Films, you can contact them directly at 1-856-222-3500 for information and a catalog of available videos.

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Group and Single Game Tickets

Q: How many tickets do I need for a group?

A: Groups tickets are available for a minimum of 20 people for one game. For more information, call 888-635-4295.

Q: When do single game tickets go on sale?

A: Single game tickets will go on sale in late July or early August through Ticketmaster or by calling 1-800-745-3000. Tickets will not be sold at the CenturyLink Field Box Office or at Ticketmaster outlets. Pricing is available on our Seating Chart located on the Ticket page.

Q: Do children need a ticket to attend a Seahawks game?

A: Children who have celebrated their third birthday are required to have a ticket to gain admittance to a Seahawks game. Children under three years of age are not required to have a ticket provided they sit on an adult’s lap. As a courtesy to all fans and to comply with fire regulations, children should not sit in the aisles or walkways. There are no discounted tickets available for children.

Q: How do I buy away game tickets?

A: The Seahawks do not sell away game tickets. Please call the home team or go to www.primesport.com for travel packages.

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Hawk Mail

Q: What is Hawk Mail?

A: Hawk Mail is your free ticket to Seahawks news and contest offers. Hawk Mail members receive e-mail updates throughout the year on team news, access to members only publications and opportunities to win team merchandise as well as tickets to games.

Q: How do I sign up for Hawk Mail or update my profile?

A: Click here to sign up for Hawk Mail or to update your profile.

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Jobs

Q: Where can I find Seahawks job information?

A: To learn more about Seahawks Gameday employment, check the CenturyLink Field website or contact them at (206) 381-7555. Seahawks full time employment opportunities are advertised on this page and in Seattle newspapers when openings occur. Resumes may also be sent to the team address listed on our home page:

Seattle Seahawks
Attn: Human Resources
12 Seahawks Way
Renton, WA 98056

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Lost & Found

Q: If I lose something during the game, is there a way to check if it has been turned in?

A: The best thing to do during a game is go to a Spectator Services Booth immediately. They can check if anything has been turned in thus far. To check on a lost item after the game, contact CenturyLink Field Lost & Found at 206-381-7510 or email customerservice@seahawks.com.

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Military

Q: What is the process for Military re-enlistments, flying a U.S. Flag to honor a retirement and other Military tributes?

A: Military re-enlistments and flying a U.S. Flag to honor a recent retirement are available year-round at CenturyLink Field. During the football season, enlistments are limited due to the high number of requests and are filled on a first come first served basis. To apply, please mail a formal letter of your specific Military request to the address below.

Virginia Mason Athletic Center
Attn: Armando Mejia
12 Seahawks Way
Renton, WA 98056

Q: Do you offer Military discounts on tickets?

A: We do not provide discounts directly from our office, but you can contact your local MWR office and they should have tickets available.

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National Anthem & Halftime Performances

Q: How can I be considered to sing the National Anthem before a game or perform at halftime?

A: National Anthem Requirements:
Please submit a 90-second or under DVD, VHS tape or CD recording of your vocal acapella version of the National Anthem. Three letters of recommendations from entertainment managers, music instructors, or past clients you have entertained. Your contact information and a one page summary of your vocal background and musical experience.

Please send National Anthem material to:

Seattle Seahawks
National Anthem Tryout Package
12 Seahawks Way
Renton, WA 98056

Due to the high volume of requests application material will not be returned. Only selected candidates will be contacted.

Halftime Requirements:

  • Please submit a DVD or VHS tape of a past performance.
  • All halftime performances must be six minutes or less.
  • Three letters of recommendations from entertainment managers, music instructors, or past clients you have entertained.
  • Your contact information and a one-page summary of your entertainment background and experience.

Please send Halftime Material to:

Seattle Seahawks
Halftime Tryout Package
12 Seahawks Way
Renton, WA 98056

Due to the high volume of requests application material will not be returned. Only selected candidates will be contacted.

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Non-Seahawks Events in the Stadium

Q: I heard college football was coming to CenturyLink Field. When?

A: Washington State University generally plays one game per year at CenturyLink Field early in the season. For other great events at CenturyLink Field, visit www.centurylinkfield.com

Q: How do I get tickets to other events?

A: In addition to Seahawks football, collegiate football and international soccer, CenturyLink Field hosts a number of sporting events, concerts and trade shows. The new WaMu Theater in the CenturyLink Field Event Center will host many great concerts throughout the year. To be among the first to receive notice of advance purchase opportunities and special promotions, sign up for one or all of our e-newsletters. Make sure to select the event preferences for which you would like to be notified.

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Parking Around Stadium

Q: Where can I park if I don't have a season pass?

A: There are many private lots located South of Safeco Field and North of the CenturyLink Field in and around Pioneer Square and under the 99 Viaduct downtown.

Q: If I carry a disabled placard, does that give me automatic access to the North Lot?

A: Unfortunately, it does not give automatic access. If you do not have a prepaid season pass, it is unlikely you will be able to park in the North Lot. It is a good idea to make alternate plans such as using the drop off area in front of the Pro Shop on Occidental Ave.

Q: My husband wants me to drop him off at the "Drop Off Area". Where is that?

A: The drop off area is located in front of the Seahawks Pro Shop on Occidental Ave. Since this street is blocked off at King and Royal Brougham, the ONLY way to access this area is from 1st Avenue onto Railroad Way South. This area is available both before and after every game. Please be patient and follow police instructions, as this area can get congested close to game time.

Q: I am a season holder and would like to purchase parking. Is there anything available?

A: Parking is extremely limited and is renewed by our season ticket holders each year. Please contact your account representative at 888/635-4295 to get the most up-to-date information.

Q: Can cars or RV's park at the Stadium overnight to tailgate?

A: No they cannot. This was done on a trial basis for a few games in 2003. Unfortunately, security needs, police, noise, and complaints from local neighbors prohibit us from trying this again. Please call 888-635-4295 for some RV Park alternatives.

Q: It is hard to know where to park if you do not have a pass. Any suggestions?

A: Since majority of the parking adjacent to the Stadium is reserved and sold out on a season basis, the best alternatives are the Union Station Garage on 4th Avenue or the Safeco Garage adjacent to Safeco Field (where the Mariners play). If you come late, those may be full as well so you will want to head south and look for one of the many private lots.

Q: Where can I find pregame traffic and parking updates?

A: Tune your radio to KIRO 710AM. They will provide traffic updates and suggestions as to where to park if you are not a passholder.

Q: If I don't have a pass can I drive down King Street and try to see if they will let me in the Lot?

A: King St. will be restricted to passholders for the North Lot. Try going to Union Station Lot on 4th or any private lot south of the Stadium.

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PayPass Cards

Q: What is a PayPass card?

A: MasterCard with PayPass technology gives fans speed and convenience at stadium and event center concession stands. Just "Tap" your PayPass card at any concession PayPass terminal and your purchase is complete in seconds! No fumbling with cash, nothing to sign and you're back in your seat fast.

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Permission to make and sell a product

Q: How do I get permission to make and sell a product with the Seattle Seahawks name and/or logo on it?

A: The Seattle Seahawks name and logos are copyrights of the National Football League. Any person or business wishing to make and sell products incorporating NFL copyrights must obtain a merchandise license from NFL Properties. Individual NFL clubs -- including the Seahawks -- do not have the authority to grant anyone permission to make and sell products incorporating NFL copyrights. For more information, please call the NFL Licensing Hotline at (212) 450-2780.

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Root Sports Lounge

Q: How do I make dining reservations?

A: All Club Seat holders may call (206) 381-8035 to make reservations in the Root Sports Lounge. Reservations can be made beginning one week prior to date of game.

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Season Tickets

Q: Are season tickets available?

A: We are currently selling 2011 season tickets. For more information, please call our ticket office at 1-888-635-4295.

Q: Is it possible to upgrade or add seats to my season ticket account?

A: We are expecting a very high renewal percentage again for the 2011 season which will limit the amount of upgrades available.  All upgrades will be addressed before locations are assigned to new customers. To participate in the seat upgrade program, please visit our online upgrade request form on My Account Manager at Seahawks.com.  All upgrade requests must be remitted by initial renewal deadline.

If you are interested in adding seats to your account, we recommend that you place a deposit for the 2011 season. By placing a deposit, you will secure priority for additional seats when inventory becomes available. We will begin the seat selection process after we complete our renewal and upgrade process in the spring. The sooner you place your deposit, the sooner we will be able to contact you with additional season ticket availability.

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Stadium Tours

Q: How do I get a tour of CenturyLink Field?

A: Between September 1st and May 30th public tours are held on Friday and Saturday's at 12:30 p.m. and 2:30 p.m.; tours depart from the Seahawks Pro Shop. Please call (206) 381-7582 to confirm the current tour schedule as they are subject to change should there be an event in the stadium. Cost: $7 adults $5 kids.

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Tailgating

Q: Can we tailgate at the games?

A: For those fans interested in tailgating, we recommend the parking lot located at 8th and Holgate.  This lot is a short walk south of CenturyLink Field and is sold on a game by game basis.  Please see our downtown map for additional parking and tailgate locations.

Q: What is Touchdown City?

A: Touchdown City has something for fans of all ages and interests. You can test your quarterbacking accuracy, get timed in the 40 yard dash, and participate in other interactive exhibits that test your football skills or knowledge. For those who want to relax and watch NFL games from across the country, there's Touchdown City's "Linebacker Lounge," a sports bar with a giant 40' X 48' projection screen. Touchdown City features more than twenty-five entertaining exhibits including a full scale Seahawks locker room replica, inflatable games, a broadcast booth where you make the calls, Measure up to the Pros football combine, 710 KIRO's pre-game broadcast stage, Seahawks Alumni autographs, face painting booth, and energizing performances by the Sea Gals and the Seahawks "Blue Thunder" drumline. Admission into Touchdown City is free and open to all Seahawks fans three hours before each home game. Touchdown City is located inside the CenturyLink Event Center, which is connected to the south end of CenturyLink Field.

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The name Seahawks

Q:How did the team get the name Seahawks?

A: In June of 1975 a contest was held to name the team. After receiving more than 20,000 entries the name Seahawks was chosen.

Q: What is a Seahawk?

A: Seahawk is another name for an osprey. Ospreys are birds that live on rivers and sea coasts all over the world. They have a wing span of 4 to 6 feet, and body length of 22" to 25". Seahawks soar over the water to hunt for fish, and unlike eagles, ospreys often dive completely under water, using powerful talons to grab their prey.

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Ticket Scalpers

Q: I see people selling tickets outside the stadium. Is this legal?

A: It is illegal to sell tickets at any price on Seahawks property. We have added extra security and police patrols to help deter this bothersome practice.

Q: Is it safe to buy tickets off the street. They claim to have some great seats.

A: It is absolutely NOT safe to buy tickets from anyone selling on the street. Most of the time these tickets have been reported stolen, are counterfeit, or missing from someone's mailbox. Fans who choose this route, do so at their own risk. The Seahawks assume no responsibility for tickets purchased anywhere other than authorized Seahawks sources.

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Transaction News

Q: What is the news policy on Seahawks.com?

A: As Seahawks fans you probably wonder why ESPN can run a "crawl" that says the Seahawks have agreed to a contract with _____, or the Seattle Times writes on its website that we've agreed to a deal with _____ - and that information is not on the team's official website. The simple answer is: agents.

Reporters stay in contact with players' agents and those agents will alert good reporters when the agent has agreed to a contract. As a team, we have to be more cautious with that information. First, we usually wait until a player passes the physical and signs the contract before we announce anything. Second, there have been examples when an agent agrees, uses that as leverage with another team and then takes the players someplace else. So, we have to be a little more cautious with that information. In the end, we'll have more information because of our contact with the players.

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